Airbnb co-founder Joe Gebbia is stepping down from his role at the company, the first of the three original founders to step down, but will remain on its board (Jack Stebbins/CNBC) – News Opener

How to improve customer experience – Zoho SalesIQ  —  Not long ago, “If you build it, they will come” was the status quo for businesses.  Irrespective of what the customer actually needed, businesses mass-produced things and people flocked to buy from them.
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