Qantas previously vowed to appeal the decision.
Transport Workers’ Union national secretary Michael Kaine said Qantas’ $50 apology vouchers for poor performance were a “stunt”. Source: AAP
“Australians see through this stunt. The thousands of passengers who’ve spent hours in call centre queues following cancelled flights, delays and lost luggage won’t want to waste more of their time attempting to cash in a voucher to buy themselves more of the same chaos,” Mr Kaine said in a statement on Sunday.
The airline is rolling out vouchers and frequent flyer perks, including lounge invitations and reward seat availability, as additional sweeteners to win back customers.
With additional reporting by Tom Canetti.