“Flight attendants are on the front lines every day not only ensuring our customers’ safety, but are also calming fears, answering questions, and enforcing policies like federally-required face masks,” said Brady Byrnes, managing director of flight service at American, in a memo to flight attendants obtained by CNN.
“Over the past week we’ve seen some of these stressors create deeply disturbing situations on board aircraft,” the memo said. “Let me be clear: American Airlines will not tolerate assault or mistreatment of our crews.”
The airline says alcohol will continue to be offered in first and business class cabins but only inflight. Alcohol sales were initially slated to resume on the airline’s main cabin on June 1, but will remain paused.
“While we appreciate that customers and crewmembers are eager to return to “normal,” we will move cautiously and deliberately when restoring pre-COVID practices,” Byrnes said in the memo.
“We also recognize that alcohol can contribute to atypical behavior from customers onboard and we owe it to our crew not to potentially exacerbate what can already be a new and stressful situation for our customers,” Byrnes said.
CNN’s Chris Boyette, Pete Muntean, Gregory Wallace and David Williams contributed to this report.Source link