Entrepreneurs

Council Post: The Importance Of Tech Support And Remote Support Services In A Business’ Success

By Givelle Lamano of Lamano Law Office, a woman-owned and operated criminal defense law firm located in Oakland, California. 

Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, remote and tech services became essential.

Millions of companies were forced to move their employees to a work-from-home status in 2020, most of those companies having no experience with the process. The changes were rocky, and the new workflow needed adjusting. Luckily, remote support services and tech support specialists were able to help smooth the transitions and help keep employees safe and healthy.

What Did The Covid-19 Pandemic Mean For Companies?

Countless industries were suddenly working from home, and law firms (like mine) were no exception. The law practice industry has traditionally always been an in-house operation where most work is conducted within the walls of the office. However, it was quickly agreed upon that we needed to adapt quickly to a remote workflow for the safety and security of both employees and clients.

Because our firm was suddenly spread out, our team had to work together to trim the fat in our processes. We knew that we needed to streamline things, and I was constantly reminded of the importance of communication and its difference within a team.

Throughout 2020, millions of companies may have been surprised to find that working from home was helping many people excel. There was reporting of increased productivity, higher performance levels and even profitability numbers climbing due to working remotely. However, these positive reports came with much credit due to tech support and remote service support.

Under previous circumstances, pre-Covid-19, when a company ran into a technical issue, they called their IT support employee or company. This technical professional would be able to address the issues on-site, but in 2020, that was not the case. Remote working and social distancing protocols prohibited such in-person IT support. Fortunately, companies and IT support specialists were waiting in the wings, ready to assist companies and employees with their remote needs.

What Difference Can A Remote Support Service Professional Make?

After some consideration, my law firm decided to hire a dedicated tech support team due to our workload and the number of employees and clients we had. Times were changing, and realizing that we did not need to handle all of this alone came as a huge relief. Our remote support and IT support specialists were able to provide us with on-demand help without falling victim to safety and social restrictions.

Remote support specialists, using key software, can access our computer devices remotely to perform several functions, such as general maintenance, updates and minor and complex technical troubleshooting.

Most remote support companies can resolve IT issues faster and reduce response times; this new efficiency level allows clients to save money and keep their workflow running smoothly. Before our law firm moved to work from home, I could put in a complaint with the IT team and not hear back due to an overbooked schedule or a lost request. However, today that is no longer the case.

Final Thoughts

2020 showed us all how resilient we can be. The adaptation that followed us through the pandemic will continue to push us through future changes as the world of IT support and remote support services continues to grow. Technology is more than capable of keeping up with the times, and thanks to remote and IT specialists, we can continue to keep up with technology.

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